Receiving fantastic customer service always makes me smile. Not only do I appreciate getting what I want, I love the feeling that a live human being paid attention to what I said. This happened to me twice in the last few days so let me share both stories with you.
I sent an email to Tim at BedeCorp asking for clarification on how to assemble a part on my Bede BD-4C airplane. Within just a few hours, on the weekend, he replied. Tim sent me a PDF of an assembly drawing of the part. I hit the “Print” button, sent it to my new HP OfficeJet 7000 printer and, a few seconds later, had a B-sized print showing me exactly what to do.
I also sent an email to Dynon Avionics asking for information on installing one of their SkyView autopilots in my plane. At the beginning of the next business day, I received an answer to my questions from Kirk in which he provided a phone number which rang directly to his desk, not to a voice menu system. I called, we had a brief phone conversation about the autopilot installation, and I clarified the last piece of my query. Within a couple of hours, he sent me a second email with exactly the information I had been seeking: the name and contact information of another Bede BD-4 owner who has installed and tested a SkyView autopilot in his plane.
Thank you Tim and Kirk and BedeCorp and Dynon Avionics for taking such good care of me!