Added November 6, 2011: Since sending a copy of this letter to the doctor, I spoke with his office manager and him, receiving both a good explanation and sincere apologies. I have returned to his office for my FAA medical exam and had a delightful experience with everything running on time and like clockwork.
Dear Dr. ___,
I had an appointment with you on Monday, October 17, 2011, and it was much less than a satisfactory experience. I left, appalled at how I had been treated. I hope that this letter will encourage other patients to stand up for their rights, to refuse to be treated like dirt.
Since it was the first time I had been to your office, I showed up at 9:40am for my 10:00am appointment. I recognize that it takes time to complete paperwork before an initial visit. I respect you need to maintain a schedule and used my time to help you out.
At 10:30am, a full 30 minutes after my appointment time, I was finally called from the waiting room. When I commented to the nurse about the half hour delay, she did not apologize. Instead, she told me that you had a lot of appointments for FAA medical exams that morning and only one EKG machine. Why did you make so many appointments for the same morning? Why was I affected, since my particular FAA exam does not include an EKG?
At 11:00am, a full hour after my appointment, I had still not seen you. I was still cooling my heels in one of your examining rooms. I got up and left.
Do you know what is most appalling? No one from your office bothered to call me to ask why I was not there when you finally got around to trying to see me. No one cared enough to find out why one of your patients, one of your cash-paying customers, had vanished.
Heads up, Doc! Including the time required to drive to your office and back, I gave you two hours out of the middle of my work-day. All of us patients who come to see you are people and deserve to be treated as such, with courtesy and respect.
— Art Zemon