Thank you for the explanation. I have been a Netflix subscriber since June 2002 and I did feel offended by the large price jump in my plan (2 Blu-Ray discs + streaming)
I believe that you are making a mistake in dis-integrating the Qwikster.com and Netflix.com sites.
- My family receives great value from the Netflix suggestion service. After rating almost 1,600 movies and TV shows, the suggestions have become a source of eclectic discovery that are almost always spot-on.
- I appreciate the way that queue selections move effortlessly from the DVD queue to the instant queue.
- My family very much appreciates having a single web site at which to search for movies. Once we find a movie, we can then choose the medium on which to receive it.
Though you may see DVD and streaming as distinct businesses, I do not. I rent movies and TV shows from Netflix and consciously decide how I want each delivered.
I hope that you will reconsider your decision to separate Quikster.com and Netflix.com. While they are combined, you offer a service which is stronger than either is independently.
— Art Z.
Update: When I replied to Reed’s email to me, my note was, essentially, rejected. The email address from which his note came, “does not reach [the] customer service team.” Netflix has made three significant mistakes in just a few weeks:
- A huge price increase
- Announced a dramatic worsening of my user experience with their web site(s)
- Made it painfully difficult for me to contact Netflix with my thoughts on the issue