The Wall Street Journal ran a story about a United Airlines pilot who revels in delighting his customers. The Middle Seat on August 28, 2007, begins with Capt. Denny Flanagan is a rare bird in today’s frustration-filled air-travel world — a pilot who goes out of his way to make flying fun for passengers. It […]
I am more than a little bit proud to share the news. My wife, Candy, has a chapter on her career as a senior product strategist in A Day in the Life: Career Options in Library and Information Science. See chapter 72, pp. 315-318.
This seems to be good-advice day. I am reading Exceeding Customer Expectations, about Enterprise Rent-a-Car’s highly successful business practices. As expected, it is full of good advice. Key seems to be: assure that your customers are completely satisfied. And then, reading a completely unrelated magazine article, I ran across this adage: Learn from the mistakes […]
Do you travel on commercial airlines and carry your laptop computer? If you are like me, you worry about your computer when you do. eWeek has a nice little article about how to protect your computer when you check it: Checking Your Laptop as Luggage There are cases out there that purport to be both […]
Are you worried about identity theft? Me, too. My friend, Chris Kramer, has put together a web site Identity Theft, Information to help you understand the scope of this crime and it includes useful information on topics like FACTA, the Fair and Accruate Credit Transaction Act, FACTA and the FTC, and things you can do […]
My friend Alyce wrote, “Iâ€™ve recently come to the conclusion that letting people meet me, and feel my energy, is probably a far more effective selling tool than….” I could not agree more. I am a techie and, when Candy and I started our first business, all I wanted to do was the techie stuff. […]
CNN.com – Study: Ads boost drinking among young – Jan 2, 2006 A survey of young people aged 15 to 26 found that for each additional alcohol advertisement viewed per month, there followed a 1 percent rise in the average number of drinks consumed, said study author Leslie Snyder of the University of Connecticut in […]
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