Cheerful Curmudgeon

I know that many of you like to play the games on Facebook. That’s definitely cool. What isn’t cool is when you get ripped off for real money in the process.

Examples Of Scams:

A typical scam: users are offered in game currency in exchange for filling out an IQ survey. Four simple questions are asked. The answers are irrelevant. When the user gets to the last question they are told their results will be text messaged to them. They are asked to enter in their mobile phone number, and are texted a pin code to enter on the quiz. Once they’ve done that, they’ve just subscribed to a $9.99/month subscription. Tatto Media is the company at the very end of the line on most mobile scams, and they flow it up through Offerpal, SuperRewards and others to the game developers.

As you can see in the image below, nothing in the offer says that the user will be billed $10/month forever for a useless service.

Another scam: Video Professor. Users are offered in game currency if they sign up to receive a free learning CD from Video Professor. The user is told they pay nothing except a $10 shipping charge. But the fine print, on a different page from checkout, tells them they are really getting a whole set of CDs and will be billed $189.95 unless they return them. Most users never return them because they don’t know about the extra charge. Woot. Again, sites like Offerpal and SuperRewards flow these offers through to game developers. See here for more on the Video Professor scam.

Of course, there’s no mention of any of these payments in the offer itself.

You can read the rest in the Washington Post’s article, Scamville: The Social Gaming Ecosystem Of Hell. Y’all be careful out there!

We have many opportunities to experience both good and bad customer service. Rarely, though, do we bump into extremes at both ends of the spectrum in the course of one technical support issue. Doing so makes both experiences all the more poignant.

I use a Garmin GPSmap 396 coupled with a hockey puck sized XM Radio receiver in my airplane. The combination gives me NEXRAD weather radar in near real-time, with my current position and course superimposed. It has proven invaluable in keeping me safe and well clear of thunderstorms. Recently, the weather got “flakey,” sometimes I would receive it and sometimes not. On an August flight back from Wisconsin, when I was flying along the front edge of a line of rain and thunderstorms, the NEXRAD radar vanished and I could not get it back. After experimenting on several follow-up flights, I determined that the problem was heat related: when the XM receiver had been on for 30-40 minutes and got hot, it stopped working.

I called Garmin and asked whether they wanted the XM receiver back with or without the GPS unit and how much it would cost to repair/replace it. The Garmin rep, for whom American English was clearly his primary language, asked what model antenna I had and I told him that it was the old, original GXM 30 and that it was almost four years old. He immediately offered to replace it with a new GXM 40 for free under warranty. (I looked it up later; the GXM 40 retails for $268.) I shipped my broken receiver to Garmin on Wednesday and had the replacement on my doorstep on Friday. That’s amazingly awesome service, Garmin. Thank you!

I just phoned XM Radio to have the old receiver removed from my account and replaced with the new receiver. I got a woman who spoke English with such a thick accent that I had trouble understanding her. She then informed me that this “service” would cost me $15. Excuse me? Garmin just replaced a very expensive piece of broken equipment at their expense and XM wants to charge me $15 to type an eight letter radio ID into their computer?!?! Talk about petty. Worse, she then tried to “up-sell” me to a lifetime music subscription for “only” $399.99. I was flabergasted but did manage to recover my voice and tell her how angry I am that, after paying them $75 per month for weather, XM has the gall to charge me  an additional $6 for music. Truly apalling.

Garmin: I have had several of your products over the years. All have performed wonderfully. This is the first time that I have had to work with your customer service and I am thoroughly impressed. You’ve got a very, very happy customer who will certainly return to purchase more of your products.

XM Radio: The aviation weather “service” that I receive from you is overpriced and the additonal charge for music is insulting. I have had to make several calls to your customer service over the last four years and every one has been, without exception, infuriating. Were there any alternative source of cockpit weather data, I would drop you in an instant.

Health care reform is about people, not money. Specifically, it is our opportunity to assure that all Americans have access to good health care, not just the lucky 4/5ths of us. If your mom came to you for help getting medical care, your first response would be, “How can we make that happen?” Your first response would not be, “Gee, all the options are too expensive so, sorry, but maybe next year.” Your mom and your neighbor and the person across town who you don’t know are all living, breathing human beings who deserve the same quality access to quality health care.

From LiveScience.com, U.S. Life Expectancy May Have Peaked:

A team led by Harvard’s Majid Ezzati published these findings today in the online medical journal PLoS Medicine. The analysis — the first to look at mortality trends county by county — is based on mortality data from the National Center for Health Statistics and population data from the U.S. Census Bureau between 1959 and 2001.

…

[The team found that] life expectancy rates rose for most of Americans over the last four decades by about six years, from an average of about age 71 to age 77. Yet a sizeable portion of the population, mostly in rural regions, saw those modest gains level off and even reverse starting in the 1980s. This is in contrast to all other industrialized nations.

It is disturbing that our government has assured that all Americans have access to electricity and telephones and we are working hard on getting broadband internet access into every home but we do not assure that everybody gets good health care.

I have a proposal to reduce the cost of groceries very significantly, something which I think will be welcomed in this goofy economy. We will form grocery buying cooperatives, essentially grocery insurance programs, which will amortize the costs of groceries across all buyers, lowering the costs for all and protecting people from the “oh shit!” moments when they might need to buy extra-ordinary amounts of food, like for a wedding or bar mitzvah.

If you are a member of a grocery insurance program, you will show your membership card at the cash register and will pay a fixed amount of money for your week’s groceries, regardless of how much you need that particular week. Based on some research that I have been doing, I believe that through careful negotiation and the buying power amassed by a large membership, the grocery insurance programs ought to be able to obtain groceries from local supermarkets for as little as 35-45% of “list prices.” These savings will be passed on to members through lower membership fees and lower weekly at-the-cash-register fixed payments.

Membership in the grocery insurance programs will be a neat perk which businesses can offer to their employees. I know that, as a business owner, I am always looking for ways to compensate my employees which do not impose additional income tax burdens on them. The grocery insurance program membership fees would be deductible expenses for the business and, I hope, would be “carved out” by the IRS and not considered taxable income to the employees.

All in all, I think that this will be a tremdously adventageous program which will help Americans.

I can only think of a couple of small problems but I’m sure that we will quickly get them straightened out.

1. About 46 milliion Americans, about 18% of us, will not be able to join a grocery insurance program, primarily for one of three reasons: 1) they are unemployed, 2) they have jobs but their employers do not choose to offer this perk to them, or 3) they have reputations for eating too much food and are ineligible.
2. Grocery list prices, the prices marked on the shelves and actually paid by the 46 million people who are not grocery insurance program members, will be 2-3x higher than today’s prices.
3. Individuals who want to join a program on their own (not through an employer) will need to pay significantly higher membership fees and won’t receive the tax benefits.

Let me reiterate that these are tiny problems. About 82% of us will be unaffected by them and will actually see our grocery bills go down so, in the balance, this is all for the good.

Does this sound ridiculous? Why? We Americans buy health care exactly as described here.

As I predicted in Google Chrome to Replace Microsoft Windows, Apple OSX, and Linux (September 2008) and again in Step 2: Google Chrome to Replace Microsoft Windows, Apple OSX, and Linux (December 2008), Google is moving to replace the operating system, not just the browser. What changed two days ago is that Google is finally being up-front about it, instead of masquerading their plans as “only” a browser.

In Introducing the Google Chrome OS on the Official Google Blog, Google writes,

We designed Google Chrome for people who live on the web — searching for information, checking email, catching up on the news, shopping or just staying in touch with friends….

Google Chrome OS is an open source, lightweight operating system that will initially be targeted at netbooks. Later this year we will open-source its code, and netbooks running Google Chrome OS will be available for consumers in the second half of 2010….

Speed, simplicity and security are the key aspects of Google Chrome OS. We’re designing the OS to be fast and lightweight, to start up and get you onto the web in a few seconds. The user interface is minimal to stay out of your way, and most of the user experience takes place on the web….

Google Chrome OS will run on both x86 as well as ARM chips and we are working with multiple OEMs to bring a number of netbooks to market next year….

What does this mean to you? Several things, all good if you a) use your computer mostly for stuff on the web, and b) like to save money, and c) don’t mind that virtually all of your files will be “elsewhere” instead of stored on your own computer.

1. Turn on your Google Chrome OS based computer and, within a very few seconds, you will be up and running on the web (using Google Chrome, of course).
2. No (or at least few) worries about viruses and Trojans which exploit Microsoft Windows, Internet Explorer, Microsoft Outlook, or Microsoft Office. You will have the security of Linux without the geeky requirements that you actually understand Linux.
3. You will be able to run this on existing hardware, which ought to breathe new life into old machines.

The kicker is that, in Google’s grand vision, all of your email, letters, documents, spreadsheets, databases, etc., will be stored on Google’s servers. You will use GMail for your mail and Google Apps instead of Microsoft Office or OpenOffice.org. If you are big, you will use the paid versions of these apps. If you are small, ads might be in your face all the time. It is not coincidence that GMail and Google Apps came out of “beta” the same day that Google introduced Google Chrome OS.

Is this good for you? How much do you trust Google? It is certainly cool technology, certainly priced right, and certainly convenient.

I woke up in a good mood this morning and then…

Sometimes one piece of technology makes another, seemingly unrelated, piece of technology misbehave. It happened this morning at 12:15am CDT when an automated program that I run in Amazon EC2 failed to do its thing. The EC2 instances (that’s geek speak for “virtual machines” which is geek speak for “computers which aren’t really there but act like they are”) started up but never got around to doing any useful work. Six hours later, all of the instances were still running; they should have finished their work and died off in about two hours. I killed all of the instances, grumbling because I had paid for six hours of time and gotten nothing for it and did not even know why.

The underlying problem, it turned out, was a new SSL certificate that we had installed on our e-commerce store yesterday. One of the first things that each EC2 instance does is to fetch the latest version of the software from a Subversion server, which, coincidentally, is on the same machine as our e-commerce store. With a new SSL certificate on the server, each instance was waiting for a human being to say that the new certificate was OK. Inconveniently, the human being was sound asleep.

Who would have thought that renewing the SSL certificate for our on-line store would break an unrelated Amazon EC2-based application? Hidden dependencies suck.

Now I am in a bad mood, grumbling because I did not get my relaxed waking-up time after my shower, sitting next to my wife, drinking coffee, cruising blogs. Instead I dove directly from the shower into debugging and it left me feeling edgy.

We have a mechanism at Hen’s Teeth Network which works pretty well to keep emotional baggage like this from blindsiding our coworkers: we check-in every morning. It is a chance for me to say, “I’m in a bad mood. Better watch out; I may bite.” Better forewarned than not.

I am finishing this post a couple of hours later, after checking in with my coworkers. The check-in worked beautifully, giving me a chance to blow off some of the steam. I am more relaxed and I got some support from sympathetic ears. We even laughed a bit about the situation.

We missed the hidden dependency between the e-commerce store’s SSL certificate and the EC2 application and were caught unawares. Fortunately, we did not miss the hidden dependency between my early morning upset and my interactions with my co-workers. Knowing about the dependency and having tools at hand and in daily use for handling the dependency, proved a good thing for all of us.

I am fed up with wasting clients’ dollars “fixing” web sites so that they look good in Internet Explorer 6. IE7 has been out for 2 1/2 years. IE8 is available as a free beta. There are lots of other browsers available for free. All of these browsers work better than IE6. If you still use IE6, it’s time to get over it and move on. Upgrade for free to something better.

This web site, and the others for which I am responsible, now display a warning similar to this when visited with IE6:

Sample IE6 warning message

For more information, see Moving Past Internet Explorer 6.

Here is a short, informative video which explains the credit crisis in terms which ordinary mortals (i.e., I) can understand.

The Crisis of Credit Visualized from Jonathan Jarvis on Vimeo.

The Guardian write, Drug giant GlaxoSmithKline pledges cheap medicine for world’s poor

The world’s second biggest pharmaceutical company is to radically shift its attitude to providing cheap drugs to millions of people in the developing world.

In a major change of strategy, the new head of GlaxoSmithKline, Andrew Witty, has told the Guardian he will slash prices on all medicines in the poorest countries, give back profits to be spent on hospitals and clinics and – most ground-breaking of all – share knowledge about potential drugs that are currently protected by patents.

My hat’s off to you, Mr. Witty. This is a great step and I thank you. One more thing, though: what about the poor people right here in the US and the UK and the other “developed” countries? Will we soon live in a world where high quality medical care is more affordable in Africa than in America?

Surprise! Surprise! I received my movie today from Netflix, just as Netflix claimed I would. I do not know how they did it but they seem to have mailed via US Postal Service on Martin Luther King Jr. Day, a federal holiday. Cool.