http://cheerfulcurmudgeon.com/2009/10/04/garmin-xm-radio-the-best-the-worst-in-customer-service/ A complete lack of ideas and the power to express them. Thu, 26 Jan 2012 05:20:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://cheerfulcurmudgeon.com/2009/10/04/garmin-xm-radio-the-best-the-worst-in-customer-service/comment-page-1/#comment-10547 caseybeverly Mon, 26 Oct 2009 20:11:36 +0000 http://cheerfulcurmudgeon.com/?p=994#comment-10547 I have nothing but bad experiences with XM radio's customer service. I called to order my husband XM as a birthday gift- and told the rep on the phone that I needed a radio for the car. What I was sent was a radio + car kit that didn't work. After 4 hours of calls to XM customer service where an XM signal was sent and resent over and over again, I was told that I needed a "sure connect" antena attachment, and that I'm not receiving a signal because I am not in a good reception area. I live in New York City! How much more reception does one need?? I had to wait a week for the "sure connect" and then the radio worked like a charm. My question is an obvious one- why doesn't this come with the car kit in the first place?? On a separate occasion, I called in reference to a rebate- only to be told I need to hang up and dial another number. When I call the alternate number- there is a recording that this number is invalid and has been changed to a thrid number. This happened to me TWICE! When I told one of the reps who helped me that they need to stop giving out this erroneous number- the technician told me he would make a note on my account. This does NOT SOLVE THE PROBLEM! Noting my account with an erroneous number does not help anyone. I have nothing but bad experiences with XM radio’s customer service. I called to order my husband XM as a birthday gift- and told the rep on the phone that I needed a radio for the car. What I was sent was a radio + car kit that didn’t work. After 4 hours of calls to XM customer service where an XM signal was sent and resent over and over again, I was told that I needed a “sure connect” antena attachment, and that I’m not receiving a signal because I am not in a good reception area. I live in New York City! How much more reception does one need?? I had to wait a week for the “sure connect” and then the radio worked like a charm. My question is an obvious one- why doesn’t this come with the car kit in the first place?? On a separate occasion, I called in reference to a rebate- only to be told I need to hang up and dial another number. When I call the alternate number- there is a recording that this number is invalid and has been changed to a thrid number. This happened to me TWICE! When I told one of the reps who helped me that they need to stop giving out this erroneous number- the technician told me he would make a note on my account. This does NOT SOLVE THE PROBLEM! Noting my account with an erroneous number does not help anyone.

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