This seems to be good-advice day. I am reading Exceeding Customer Expectations, about Enterprise Rent-a-Car’s highly successful business practices. As expected, it is full of good advice. Key seems to be: assure that your customers are completely satisfied.

And then, reading a completely unrelated magazine article, I ran across this adage:

Learn from the mistakes of others; you won’t live long enough to make them all yourself.

How true.

I hope that I am always open-minded enough to learn from others, both from their mistakes and their successes.